Start with the Customer Experience: Lessons from Success and Failure in Technology Adoption
Start with the customer experience and work backward to the technology — Steve Jobs
Start with the customer experience and work backward to the technology — Steve Jobs
How One Mistake Shattered Assumptions About AI and Corporate Responsibility.
This article is heavily based on Francis J. Friedman's "The Modern Digital Tradeshow", that can be downloaded for free on...
Why empathy is a crucial skill that you need in order to achieve extreme performance.
Discover why IT department is the first to be blamed when something goes wrong, and the last to be credited for success.
To find out the solution to a problem, we need to go to its root. This is one of the fundamental principles of management.
Managers assume that most of the organizational problems are caused by employees. But are the operators really to blame? or is it the systems that they are using?
